What can I expect in the initial consultation?

In your first appointment:

We require you to read and fill out some forms for us and then we record your personal details and go through any relevant medical history with you. We then do a thorough assessment to understand and find the cause of your problem. We can then diagnose your problem and explain it to you, what treatment and management is appropriate and a prognosis of how long it is likely to take to recover or better manage your problem. In most cases we can commence the appropriate treatment straight away.

We will discuss ongoing management that may include other therapies, exercises and stretches to do at home and activities to avoid irritating your injury.

At the end of your session you should have a much better understanding of the problem and the appropriate management in order to get you moving better!

What should I wear?

Please wear appropriate underwear (underwear you are happy to undress to) or bring clothing that you are comfortable to change into. There is a level of ‘undress’ required to perform examinations and treatment. Some clinics apply massage, treatment and needling through clothes. Where possible, we prefer not to treat in this way. However, we respect our patient’s choice to undress or not. Please let us know if you ever feel uncomfortable with any part of the process with us.

Our massage clients are provided a day spa robe to change into (not available at Alex Hills).

Please advise your practitioner on what you are comfortable with.

What is your cancellation policy?

You can view our cancellation and late notice policy below.

Cancellation Policy

Late Notice Policy


What are the methods of payment available?

Private patients – EFTPOS with the HICAPS facility is available for direct claims with your health fund leaving only the gap to pay on the day.

Please note, all our Remedial Massage Therapists have completed a government certified course, however, not all massage therapists can register with all health funds. Some funds will not recognise some courses but will recognise others. It is best to check with our reception team if you are unsure and specifically would like to claim your massage.

Medicare Patients – payments for the Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) programs require full payment on the day of consultation. Your claim will be processed on the spot and Medicare will deposit your rebate into your account if you are set up for this (this is only available for osteopathy when referred specifically).

We use our discretion to apply ‘bulk billing.’

DVA patients – these patients are ‘bulk billed,’ so no payment is required on the day (This is only available for osteopathy. DVA gold cards do not require specific referral, however, white cards do).

Work cover patients – these patients are ‘bulk billed,’ so no payment is required on the day (This is only available for osteopathy and acupuncture when referred specifically).

Motor Accident patients – claims can be made but need to be discussed prior to commencing any treatment. Typically your GP will refer you for an agreed and specific course of treatment. You will ordinarily pay the full fee on the day of consultation and claim through your insurer.

Spinal X Rays – Osteopaths can refer for spinal imaging that can be bulk billed.

All payment is required on the day of treatment. We do not keep accounts.

Do I need a doctor’s referral to see an Osteopath?

Osteopaths are primary contact practitioners and do not need a referral for private patients. Osteopaths can refer for spinal imaging that can be bulk billed.
You DO need a referral if you are claiming some or all of your consultation fees with a third party provider such as:

  • DVA
  • Medicare (EPC/ CDM)
  • Work Cover
  • Motor vehicle insurance

If you are unsure, please discuss with our reception team.

Can I claim Osteopathy, Acupuncture and Massage on my private health insurance?


However, different private health insurance companies pay different amounts and some policies may not cover you. You must check with your insurance company if you would like to find out how much you will be refunded.

On the day of consultation, your payment will be processed at the clinic and your health refund rebate will be paid directly to the clinic via our HICAPS machines leaving you with only “the gap” to pay on the day.

All Remedial Massage Therapists have completed a government certified course, however, not all massage therapists can register with all health funds. Some funds will not recognise some courses but will recognise others. It is best to check with our reception team if you are unsure.

What is Osteopathy?

Osteopathy is a registered Allied medical profession. Predominantly osteopaths have developed and use precise manipulative procedures to joints, muscles, ligaments, fascia, organs and fluids throughout the whole body. However, osteopathy is NOT a technique but an effective and proven understanding of how to restore health and reduce pain through the application of these procedures to anatomical and bio dynamic structures of the body.

The application of technique follows osteopathic principals where the main concepts are to improve musculoskeletal integrity; to enhance circulation, fluid flow and nerve function; and to potentiate the bodies intrinsic healing mechanisms.

Osteopathic exercise prescription aims to stretch, strengthen and stabilise the identified dysfunctional mechanics and neuro-muscular imbalances as a long term management solution.

Research into the practice of Osteopathy shows a consistent level of successful outcome, safety and a high degree of patient satisfaction.

Is Osteopathy considered Mainstream or Alternative medicine?

Osteopathy has been a registered health care profession in Australia since the ‘70’s. Osteopaths are regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and in 2004, Osteopathy was formally recognised as ‘mainstream’ when it was included on the Allied Health Framework of the Enhanced Primary Care (EPC) program under Medicare, an initiative that allows for the GP, at their discretion, to refer a chronic and complex patients to an Osteopath under Medicare.

Do Osteopaths have medical training?

Osteopaths are like ‘engineers for the human body.’ With 5 years of full time university training, Osteopaths graduate with a Bachelor of Science (Clinical Sciences) and Master Health Science (Osteopathy). Osteopathic education is heavily biased towards biomedical sciences, pathology, anatomy, biomechanics, clinical diagnosis and management, radiographic imaging, manual therapy techniques including Osteopathic Manipulative therapies and rehabilitation through exercise.

How are Osteopaths different?

Osteopaths are trained to examine and read the structure of the human body and figure out individual patterns of postural strain and diagnose specific injury.

In order to prevent the possibility of injury, osteopaths determine where excess strain is being absorbed and correct biomechanics so that strain and pressure is evenly dispersed throughout the tissues. Through these interactions, osteopaths also influence neurological structures that are responsible for pain perception and healing.

Exercises will often be prescribed to help stretch, strengthen and stabilise these areas.

Are Osteopaths medical specialists?

Osteopaths are not medical specialists however they solely focus on the assessment, diagnosis and treatment of the musculoskeletal system.

Osteopaths are trained in the use and interpretation of orthopaedic examination (for joint and tendon pathologies), movement analysis, biomechanical and postural assessment for global and local musculoskeletal strain patterns.

Osteopaths are highly skilled and trained to diagnose the specific tissue(s) causing pain, differentially diagnose and screen for more serious pathology, and assess regional and global muscular/ postural/ ergonomic imbalances that have contributed to or maintain the particular lesion or injury and the application of specific ‘hands on’ techniques commonly referred to as manual therapies.

When would I consult an Osteopath?

When you have pain, if you feel stiff, if you feel physically ‘out of sorts.’ Anytime you would take pain or anti-inflammatory medication is a good time to come. If you have been seeing another practitioner and progress has plateaued or you are unsatisfied with your results.

Are Osteopaths safe?

A lot of Osteopathic treatment and techniques are generally to be non invasive and can be quite gentle in their application but occasionally some techniques may cause adverse reactions in some people. Osteopaths are trained to recognise pathology that might make Osteopathic treatment inadvisable, and will refer patients for appropriate medical attention. We screen all of our patients by taking a thorougher medial history and carrying out appropriate examination and testing before deciding what techniques are appropriate.

Other than pain, what else does osteopathy help with?

Osteopathy may also help to:

  • decrease inflammation and discomfort from chronic conditions.
  • improve respiration and breathing
  • improve posture and flexibility
  • improve circulation to tissues
  • prevent injury
  • decrease discomfort or pain during and after pregnancy
  • Some people may find some of the hands-on techniques relaxing which can be useful for stress relief.
Is Acupuncture considered Mainstream or Alternative medicine?

Acupuncture has been a registered health care profession in Australia and regulated by the Australian Health Practitioner Regulation Agency (AHPRA) since 2013.

Acupuncturists at Move have Bachelor degrees awarded after four years of full time study and attend continuing professional development in accordance with their registration requirements.

There is much research into the effectiveness and safety of Acupuncture and is now practiced in Australia by many medical practitioners and GP’s.

Does Acupuncture hurt?

There are many people who have a fear of needles and the thought of any needle for them is confronting. Acupuncture needles are not like needles used by medical practitioners, which by comparison are quite large.

Acupuncture needles on the other hand, are very fine. Often when they are inserted they can be painless, at the most there is a very faint ‘prick.’ Once in, the needles are painless and the treatment is often described as very relaxing.

What can Acupuncture help?

Research into the practice of Acupuncture has been shown to be effective for:

  • aches and pains
  • pain management
  • headaches and migraine
  • anxiety and depression
  • stress and tension
  • fertility
  • hormonal imbalance
  • sleep disorders
  • fatigue and low energy
  • pain associated with pregnancy
Pilates didn’t work for me. How are you different?

Pilates ties into the model of improving ‘core’ strength and stability but also it assists in strengthening our ‘natural’ or functional movement patterns.

Over the years, we have seen many more people respond to pilates than those who have not. However, there is a group of people who become disillusioned with pilates (and other things) stating it didn’t work for them or made them worse. We have often found with these patients, that after a few key biomechanical areas have been addressed, they start to move better and respond favourably to pilates.

If you have previously not responded to pilates, or not been able to ‘activate your core’ for sustained periods, felt that it was making you worse or simply not enjoyed Pilates, you will likely benefit from an examination with one of our Osteopaths prior to commencing one of our exercise programs.

MOVE Privacy Policy


MOVE Osteopathy is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.

Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

We will advise individuals or the purpose for which their personal information is collected.

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.

Disclosing information

We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

  • For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,

  • Where we have the consent of the individual to do so,

  • As required by law, or

  • Under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some of your personal information to relevant staff.

Unauthorised disclosure or access

As MOVE Osteopathy is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.



We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.

Access to personal information

Individuals will be able to access their personal information upon request. However MOVE Osteoathy may occasionally need to deny access to information in accordance with the exemptions contained in the Act.


Our goal is to protect the personal information collected by MOVE Osteopathy and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

Privacy Inquiries

Privacy related inquiries or concerns can be directed to the clinic director, MOVE Osteopathy

Availability and review of Policy

We will make our privacy policy available upon request and will provide a link to this policy from our website.

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.

Informed Consent documents

Please view our informed Consent forms for Osteopathic and Massage treatments here

Please view our informed Consent documents for Exercise Physiology here

Please view our informed Consent documents for Acupuncture here

  • "In minds crammed with thoughts, organs clogged with toxins,  and bodies stiffened with neglect, there is just no space for anything else."

    Alison Rose Levy
  • "I take a massage each week.  This isn’t an indulgence, it's an investment in your full creative expression, productivity, passion and sustained good health."

    Robin S. Sharma
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    Fred DeVito
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